Palmo Charm Returns & Exchanges Policy
At Palmo Charm, we want you to be delighted with your purchase. If, for any reason, you are not satisfied, we are happy to offer exchanges and returns. Please review the following conditions:
Eligibility for Returns & Exchanges
To qualify for returns or exchanges, the following conditions must be met:
- Original Packaging: All items must be in their original packaging with product tags intact.
- Condition: Items must be unworn, unused, unwashed, and in their original condition.
- Proof of Purchase: Original receipts must be included.
- Purchase Source: Items must have been originally purchased from Palmo Charm.
If these conditions are not met, we regret that we cannot process any claims for exchanges, even if the items have been returned to us.
Validity Period
- All exchange requests must be raised within 14 days and should be made strictly online at Palmo Charm.
Shipping Costs
- Buyers are responsible for return shipping costs.
- If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Returns and Exchanges Process
- Contact Us: Notify us within 7 days of delivery if you wish to return or exchange an item.
- Shipping Back: Ship the items back within 14 days of delivery.
- Traceable Shipping: Use a traceable mode of postage with a track number.
Other Terms & Conditions
- All returned and exchanged items can only be processed once.
- Our policy does not cover damage resulting from unique, accidental, or random incidents related to product use or wear and tear.
- Palmocharm.com provides no warranty, express or implied, including merchantability, quality, compliance with description, and fitness for a particular purpose.
- All decisions made by Palmocharm.com are final.
For any inquiries or assistance, please contact us at [email protected]. Thank you for choosing Palmo Charm!
